Our promise to you
More than a company, M3 Logistics is a highly trained and responsible team.
M3 Logistics customer promise and shared values
Here at M3 Logistics, our values are integrated into everything that we do. More than just a transportation or warehousing company, we train our staff to provide complete end-to-end solutions for Australian businesses. Our entire approach is based on responsibility, with each individual team member taught to own their decisions, work together to find solutions that work for our customers, and celebrate the hard work done by each other. Accountability and urgency are central to this approach, with our ongoing training and internal reward system recognising a job well done.
Our open and responsive culture exists across our entire operation, with each person given the same message to ensure company-wide standards and promote transparency. Our internal reporting systems and customer service are tightly integrated so all clients can be assured of respectful and consistent communication. We invest heavily in our staff because they are the lifeblood of our business. This has a number of benefits for our clients, with each member of our team taking the time to listen, respond, and deliver outstanding results.
I own it.
We make it happen!
We believe it is our people who make us a great company. From our management staff through to our customer service operators and drivers, each team member is invested in the values that define our organisation. Here at M3 Logistics, these core values guide our decision making and define our behaviour at every level of operation.
Our customer promise
Our Customer Promise is where our customers feel our values in action. Our fantastic staff always take the time to listen to your requirements, respond to your needs, and deliver professional results in a timely manner.
Integrity and consistency
Here at M3 Logistics, we utilise a range of disciplined processes to ensure efficiency and integrity across our entire operation to protect our customers’ products and reputation.
Along with the core values that define our company culture, we utilise a number of technologies and professional training tools to ensure consistent reporting between states and jobs. The best facilities and equipment depend on the right business processes.
While important, these processes are useless if you don’t have the right team to implement them properly or the right training tools to deliver a consistent message.
Training and recognition
More than just competency, we aim for personal responsibility and strive towards excellence in everything that we do. We use a range of training programs to ensure that people learn our processes from the outset and apply them throughout their working life. Our individual and ongoing training programs are designed for the benefit of our clients. When good learning occurs, accountability, consistent reporting and reliable communication ensure professional results.
Our staff are taught to embody all of our company values and recognise excellence in the workplace through peer nomination programs. Individual, quarterly and annual awards are also on offer, with respect and recognition the cornerstones of everything we do.